FAQ
If you can't find the answer to your question, please reach out to info@orapetbeds.com.au and we'll get back to within 24 - 48 business hours. We love answering your questions!
Our Top 5 Questions
These are the most asked questions from all our customers. We adjust these regularly to ensure you're getting all the information you need to make the most informed decision.
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Is there assembly required?
No assembly required! We've made the ORA Therapy Bed the easiest vibrational massage pet bed on the market. Unbox, unwrap and plug in - you're done.
How does Vibrational Massage help my dog?
Vibrational massage for dogs can offer a number of incredible benefits varying from dog to dog (much like humans).
These include but are not limited to:
Muscle Relaxation:
- Reduced Muscle Tension: Massage helps to relax tight muscles, easing tension and discomfort.
Pain Management:
- Pain Relief: Massage can be effective in managing chronic pain associated with conditions such as arthritis or muscle injuries.
Improved Circulation:
- Enhanced Blood Flow: Massage promotes better blood circulation, facilitating the delivery of oxygen and nutrients to tissues and aiding in waste removal.
Joint Flexibility:
- Increased Range of Motion: Massage techniques can improve joint flexibility, particularly beneficial for dogs with arthritis or stiffness.
Stress Reduction:
- Calming Effect: Massage has a calming influence, reducing stress and anxiety levels in dogs.
Immune System Support:
- Improved Lymphatic Drainage: Massage may stimulate lymphatic drainage, helping to eliminate toxins and potentially boosting the immune system.
Faster Recovery:
- Accelerated Healing: Massage may aid in the healing process, especially for soft tissue injuries.
Enhanced Athletic Performance:
- Pre-Exercise Warm-Up: Massage can serve as a warm-up before physical activities, improving muscle flexibility and preventing injuries.
Improved Posture:
- Better Body Awareness: Regular massage sessions may enhance a dog's body awareness, helping with posture and coordination.
Bonding and Trust:
- Strengthened Relationship: Massage fosters a sense of trust and bonding between the dog and their owner or the massage therapist.
Senior Dog Support:
- Comfort for Aging Dogs: Older dogs with arthritis or joint issues can benefit from massage to maintain comfort and mobility.
Preventive Care:
- Early Detection: Regular massage allows for the early detection of lumps, bumps, or abnormalities, leading to timely veterinary attention.
Emotional Well-being:
- Relaxation and Comfort: Massage provides emotional support, offering relaxation and comfort to the dog.
Anxiety Reduction:
Stress and Anxiety Management: Massage can help manage anxiety in dogs, particularly those with separation anxiety or nervous tendencies.
- Post-Surgery Rehabilitation:
- Rehabilitation Support: After surgery, massage therapy can aid in rehabilitation by promoting healing and preventing muscle atrophy.
It's crucial to note that not all dogs may respond the same way to massage therapy, and individual health conditions should be taken into consideration. We always recommend consulting with a qualified veterinarian before initiating any massage therapy for your dog.
Is the ORA Therapy Bed orthopaedic?
Yes! As well as offering vibrational massage, our beds are constructed with medical-grade memory foam to provide the highest level of muscular & joint support possible. Memory foam helps easy pain and offers a more weightless rest.
Do Travel Mats come with every bed purchase?
Yes! We want your dog to be able to experience the SootheSoft fur everywhere so with every purchase of any of our beds you'll receive a travel mat with your order. There's no need to add a Travel Mat to your order, as we include them in any bed order in our distribution centre.
Product Info
Our beds have been meticulously built with only quality, and comfort in mind. Plus, there's not many vibrational massage dog beds on the planet and certainly none like ORA. We're sure you have questions.
Do the beds have chew or kneading resistance?
Our ORA Therapy Beds and their covers don't have any chew or kneading resistance.
How firm is the memory foam?
Being made of medical-grade memory foam with the inner pad foam being 28D air sensitive and rest of the foam being 25D normal form, our beds are firm to the touch, slowly moulding around the contours of your dogs body due to body heat and weight pressure.
Are the covers on the bed replaceable?
We have two covers on all beds, the Base cover and the SootheSoft Fur cover, both can be replaced.
Are your beds water resistant?
Not yet. We're working on bringing out a high-grade water resistant cover to assist our customers who have dogs with incontinence. All our covers are 100% machine washable but if you're looking for a highly water resistant cover, subscribe to our newsletter so you can be the first to know when we release it.
Does the bed get hot? Will it work for long hair dogs?
Yes and no. The memory foam and bed cover are well ventilated however the SootheSoft Fur can sometimes get a little hot for longer haired dogs in hot climates. Otherwise, snuggle up!
I've had pet beds with poor quality zippers before, are your zippers good quality?
We agree. We've tested many a pet bed with poor quality zippers so rest assured we've intentionally selected a #5 zipper which has much wider 'teeth' for better grip and pull quality.
What motors are used for the vibrational massage?
We specifically selected German engineered OKIN Motors for their incredible long-lasting quality and power. All our motors come with a 5-year warranty.
Is the Vibrational Massage loud?
The German-engineered OKIN motors in our ORA Therapy beds offer a reliable, quiet operation. Different surfaces can provide different volumes when the massage is running. i.e. Carpet is a soft, quiet hum. Wooden flooring & tiles can be slightly louder.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How will I know my order has been shipped?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
When will my order ship?
Once your order is placed we will send it within the next 24-48 business hours.
Do you ship to PO Boxes?
We can only ship to PO Boxes with AusPost which typically is a bit slower than our usual delivery.
If I pick the wrong size bed, can I swap it out?
Yes, you can swap out the size if you happen to choose the wrong one, however we implore you to please make sure you get the right size as you will be responsible for the return costs. The bed also needs to be unopened and unused. Please see our returns policy here.
Do you ship internationally?
We don't currently offer international shipping by default through our website however we can organise custom orders if you reach out to info@orapetbeds.com.au please let us know your name, what bed you'd like to order and what country you'd like us to ship to.
Can I cancel my order?
We completely get it, we change our minds too! Once an order is placed, we are unable to alter or cancel it.
Refer to the Returns Policy for more info.