Delivery

All of our orders come with Free Shipping. You can get your ORA Therapy Bed faster with Express shipping for an additional $15 at checkout.

We ship Australia-wide. If you'd like to make an international order please reach out to us at info@orapetbeds.com.au with your name, email, bed size you would like and the country you're ordering from and we'll put together a custom quote.

Please ensure you measure your dog before ordering because if you choose the wrong size, return costs are at your expense and can be quite expensive.

Handling Time: Please allow for 24 - 48 business hours. ORA Pet Beds operates within Queensland in Australia and we follow the public holiday schedule in this state.

Common Shipping FAQs

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How will I know my order has been shipped?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

When will my order ship?

Once your order is placed we will send it within the next 24 - 48 business hours.

Do you ship to PO Boxes?

We can only ship to PO Boxes with AusPost which typically is a bit slower than our usual delivery.

If I pick the wrong size bed, can I swap it out?

Yes, you can swap out the size if you happen to choose the wrong one, however we implore you to please make sure you get the right size as you will be responsible for the return costs. The bed also needs to be unopened and unused. Please see our returns policy here.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it. Please refer to our Returns Policy for more information.

More FAQs